Every year we look back on the Customer Portal and see how much it’s grown. In doing so this year we discovered some really interesting insight to the Customer Portal that we’d like to share. We hope that you’ll gain the same insight we’ve picked up on to take back to your business with you.  A special thanks to Cory Niblett (Product Manager) and Chris Barr (Development) in gathering and writing much of the content below.

The Rundown:

Sessions are up +15.13% over 2013.  A session is the period of time a user is actively engaged.

Users are up +13.72% over 2013.  Users that have had at least one session. Includes both new and returning users.

Page Views are up +10.21% over 2013. The total number of pages viewed. Repeated views of a single page are counted.

Pages Per Session is down -4.27% over 2013.  The average number of pages viewed during a session. Repeated views of a single page are counted.  The fact that this number decreased points to users finding what they need faster, with less pages between them and their expected result. So a decrease in this area is a great thing!

Average Session Duration is down -13.91% over 2013.   The average length of a SessionThe fact that this number decreased points to users finding what they need faster, with less time between them and their expected result. So a decrease in this area is a great thing!

Trends in traffic:

Graph

Check out the dips in the holidays throughout the year;-)

Operating Systems:

OS

Since we primarily cater to business, and most businesses use Windows computers our Customer Portal usage statistics reflect that with nearly 80% of the visits to the Customer Portal being from a Windows computer.  Not to be ignored though, the next most used operating system is a mobile OS. This proves the trend that mobile continues to become more of a front runner for the Customer Portal.

 

Breakdown by Windows Operating System:

OS Windows

Slowly but surely we see Windows XP fade in the distance, but not fast enough! It’s still lingering there in the top 3 operating systems interacting with the Customer Portal.  If you need more information regarding XP you might find this site a good starting place, Support For Windows XP Has Ended.

 

Web Browser Statistics

Web browser Stats

Browser version breakdown:

Browser_version-600x287

Device Statistics:

Desktop Mobile Tablet
2014 85.23% (-3.35%) 11.7% (+2.91%) 3.07% (+0.44%)
2013 88.58% 8.79% 2.63%

Device By Category

device_cat_graph

Device Operating Systems

device_OS

Device Specifics

spec_devicves

So all in all, a great year of optimization and performance from the Customer Portal! We’ve increased traffic, decreased time required to achieve customer goals, and identified need for a more mobile-friendly interface.  Stay tuned!

 

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