Dear Partners,

Great news! We have just announced our participation in the Microsoft Cloud Solution Provider Program. This program is designed to strengthen customer relationships and expand cloud sales opportunities by our partners to provide direct billing, sell combined offers and services, as well as directly provision, manage and support products and services such as Microsoft 0365 ProPlus and our newly available Secure Hosted Exchange (2013) service.

With Office 365 ProPlus from AppRiver, you get subscription-based, anywhere access to Microsoft’s industry-leading office productivity software, including email, calendaring, IM, meeting, and other communication tools. With our Secure Hosted Exchange Service Protected by our SecureTide spam and virus filtering and with your data residing in our Swiss data center, you can be assured of fast and reliable service, rock-solid security and phenomenal customer care. Providing choice for our partners and customers is key to our success.

Thank you for your business.


Rocco Donnino, Executive Vice President

Secure Hosted Exchange 2013

AppRiver’s Secure Hosted Exchange offers a number of features that make it a great option for your customers who want secure, reliable email, calendars, task lists and other Exchange tools – but who do not want to manage their own in-house mail servers. Here are some key features of AppRiver’s Exchange 2013 offering:

  • Ability to choose datacenter (Europe or US)
  • Outlook 2013 (2011 for Mac OSX) included with unlimited mailbox storage
  • Integrated SecureTide protection from spam and malware
  • Improved group and contact management functions
  • Shared mailboxes for enhanced collaboration
  • Optional archiving and journaling available
  • Free migration support through our 24/7 Phenomenal Care team
  • Akamai network optimization and public folders coming soon

New Phone Numbers for European Partners and Customers

In order to provide better, faster service, AppRiver has upgraded its phone system. During our business hours — Monday through Friday, 9:00 – 18:00 CET / 8:00 – 17:00 GMT — we can now support you in English, German or Spanish at the below numbers. Please be aware that after business hour calls or emails will be attended in English.

UK: +44 203 588 6180
Germany: +49 322 221 30011
Switzerland: +41 564 441 282
Spain: +34 932 200 101

Coming Soon

Partner co-branding improvements! Watch for a new Branding tab in the Customer Portal Partner Area that should make it even easier for you to get your logo in front of your customers.

Pro Tips:

Are you in our Advisor Program and want to refer customers for Office 365?

Here’s a quick way to refer customers and start earning commissions on it, click this link and fill out the form. That will create the ticket for our sales team and add a note that you are the referrer. You will still need to create a referral account through the Partner Pavilion. Remember that you or the client will need DNS access to set up the trial.

After the Office 365 Trial Period Ends

Don’t forget that you need to help your referral client choose their billing preference by clicking the appropriate billing link in the Office 365 Billing Portal. Once that’s done, be sure to let AppRiver know so that they are billed and you are paid correctly. As always, if you have any questions, please contact your Channel Sales Advisor.

Your Commission

As a reminder, commissions are audited and paid at the start of each quarter for the previous quarter. As always, if you have any questions, please contact your Channel Sales Advisor.

Webinars:Office 365 News & Updates

Join us on October 30 for an AppRiver partner webinar covering the latest news and updates about AppRiver’s Office 365 Plus. Microsoft has made some significant changes recently to its Office 365 packages. Learn more about these changes and how they might affect you and your customers.

  Sign up today to join us
Date: Thursday, October 30th
Time: 3-4 PM (BST); 4-5 PM (CET)
Click Here to Register

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