Dear Partners,

By now, I hope you all have heard about our new training and certification programs that are available from AppRiver University. If not, I encourage you to log into and check it out, especially if you have new team members or if you just want to learn more yourself. I also recommend that you attend one of next week’s partner webinars (details below) to learn about AppRiver’s Exchange 2013 offering.

We at AppRiver hope you are enjoying your summer and, as always, thank you for your business.


Robyn Phillips

AppRiver Expanding

AppRiver has opened two new locations recently. First was our Atlanta, Georgia location in the Regions Plaza near Georgia Tech. AppRiver AG, based in Switzerland, also opened a second European office for our EMEA operations in Barcelona, Spain.

New Channel Advisor Territories

We have adjusted our channel advisor territories, adding more channel advisors in the process. This is an effort to make sure that you are always able to get the help you need when you need it.

Sales Map

Vote for AppRiver

For three of the past five years, AppRiver has topped the readers’ choice survey for best Exchange hosting service. We would appreciate your support once again when the survey goes live, which we expect will be in August. (The survey is usually on the right hand side of the page, toward the bottom.) Also, please comment if you’re so inclined. As always, we appreciate your support.


Adding/Removing Office 365 Licenses

If you want to add or remove licenses after initial provisioning, please submit a ticket to: Just note on the ticket, “Please add/remove (number of) (type of plan) for (domain) for a total of (number).” We’ll typically have these requests completed in short time with confirmation. Should you need something more immediate (due to emergency) please give us a phone call at: 850-932-5338 and ask for sales. Sales staff is here: Monday – Friday, between 7 a.m. and 7 p.m. (CST). If you need a license provisioned afterhours or on the weekend, submit a ticket to:

Knowledgebase Article 39

This article is updated as we add equipment. It is a “living document” in that regard and AppRiver includes a link to it with any new service setup. As AppRiver expands its service offerings, we are adding new equipment frequently. It’s incredibly important that you check this article every time you provision a new service as it may have changed.

Partner Webinar

Please join us on July 30 or 31 for a webinar that will discuss the features, functionality and exciting new administrative tools of AppRiver’s upgraded email platform, Secure Hosted Exchange 2013. Learn what’s in, what’s out and what’s new with this latest version of Exchange. To participate, just click on one of the dates below.

  Sign up today to join us
Date: Wednesday, July 30th
Time: 3:00 PM – 4:00 PM (CDT)
Click Here to Register
  Sign up today to join us
Date: Thursday, July 31st
Time: 9:00 AM – 10:00 AM (CDT)
Click Here to Register

After registering you will receive a confirmation email containing information about joining the Webinar.

More Training and Certification Opportunities

Check out and learn how to gain certification to sell and support a variety of AppRiver services. You can also visit AppRiver University or the Partner Area within the AppRiver Customer Portal ( for webinar recordings, Partner Toolkits, tutorials and much more. As a reminder, AppRiver offers a suite of hosted services that includes:

Spam & Virus Protection Web Protection Email Encryption
Secure Hosted Exchange Office 365 Plus Email Continuity
Archiving & Compliance Migration Services



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