By now, I hope you all have heard about our new training and certification programs that are available from AppRiver University. If not, I encourage you to log into www.appriveruniversity.com and check it out, especially if you have new team members or if you just want to learn more yourself. I also recommend that you attend one of next week’s partner webinars (details below) to learn about AppRiver’s Exchange 2013 offering.
We at AppRiver hope you are enjoying your summer and, as always, thank you for your business.
AppRiver has opened two new locations recently. First was our Atlanta, Georgia location in the Regions Plaza near Georgia Tech. AppRiver AG, based in Switzerland, also opened a second European office for our EMEA operations in Barcelona, Spain.
New Channel Advisor Territories
We have adjusted our channel advisor territories, adding more channel advisors in the process. This is an effort to make sure that you are always able to get the help you need when you need it.
Vote for AppRiver
For three of the past five years, AppRiver has topped the MSExchange.org readers’ choice survey for best Exchange hosting service. We would appreciate your support once again when the survey goes live, which we expect will be in August. (The survey is usually on the right hand side of the page, toward the bottom.) Also, please comment if you’re so inclined. As always, we appreciate your support.
Adding/Removing Office 365 Licenses
If you want to add or remove licenses after initial provisioning, please submit a ticket to: firstname.lastname@example.org. Just note on the ticket, “Please add/remove (number of) (type of plan) for (domain) for a total of (number).” We’ll typically have these requests completed in short time with confirmation. Should you need something more immediate (due to emergency) please give us a phone call at: 850-932-5338 and ask for sales. Sales staff is here: Monday – Friday, between 7 a.m. and 7 p.m. (CST). If you need a license provisioned afterhours or on the weekend, submit a ticket to: email@example.com.
Knowledgebase Article 39
This article is updated as we add equipment. It is a “living document” in that regard and AppRiver includes a link to it with any new service setup. As AppRiver expands its service offerings, we are adding new equipment frequently. It’s incredibly important that you check this article every time you provision a new service as it may have changed.
More Training and Certification Opportunities
Check out AppRiverUniversity.com and learn how to gain certification to sell and support a variety of AppRiver services. You can also visit AppRiver University or the Partner Area within the AppRiver Customer Portal (cp.appriver.com) for webinar recordings, Partner Toolkits, tutorials and much more. As a reminder, AppRiver offers a suite of hosted services that includes: